Superior service is the distinguishing feature of this hotel and is reflected in every aspect of customer care. Perfect proof of this exclusive and distinctive service is the butler service, secretarial services, public relations services and Sol Meliá's exclusive Royal Service.

 

The highly personalised service at the Gran Meliá Fénix is complemented by superb facilities where luxury reaches each and every one of its corners. From its two restaurants to the piano bar, the private garage and the hair stylist... the entire hotel breathes an air of elegance and design. The hotel also has 4 meeting rooms and a Business Centre with internet access, fax machine, photocopier, translations and printer. Facilities especially created for people that demand quality and a secure environment.

 

From the 1st of September '08 The hotel has an internal "Sauna" free for all our clients.

 

 

 

The Gran Meliá Fénix has also given a great deal of thought to the leisure time of its guests and has reached an agreement with the Sensay specialist beauty and wellness centre by which expert staff visit the hotel to give massages, anti-stress treatments and personal training sessions including pilates. The hotel also has special agreements with golf courses in Madrid and other sport facilities such as tennis and paddle courts, swimming pools and other open air sports.

 

To complement these activities guests can also find a wide range of cultural activities just a short walk from the hotel: the three museums of the capital's "Paseo del Arte" (the Prado, the Reina Sofía and the Thyssen) the National Library and the Archaeological museum are some of the most important attractions near to the hotel. The hotel is also set amongst some of the most important shopping streets in the capital such as Serrano, Goya, Alcalá and Velázquez, allowing visitors to combine a day's work with free time to enjoy the leisure options or a spot of shopping.